Refund policy

We have a 30 calendar days return policy, which means you have 30 calendar days after receiving your item to raise a request for its return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all the tags/ stickers, and in its original packaging. If returned in unsatisfactory packaging, we may provide a partial refund.  Additionally, you’ll also need the receipt or proof of purchase, failing which you will not be entitled to a return request.

To start a return, you can contact us at support@la-ras.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How to return an item:

  1. Email support@la-ras.com with your reason for return, the product you’d like to return, and your order number #
  2. Our customer support team will then provide return instructions and return delivery addresses. Please do not return your parcel without our approval.
  3. Once you have shipped your return parcel, please send it through the tracking link.
  4. Your order will be refunded once your return is received at our warehouse, and the tracking status is delivered.

You can always contact us at support@la-ras.com for any further queries in relation to our refund policy.

Damages and issues

Please inspect your order(s) upon receiving the same and contact us immediately if the item is defective, damaged or if you receive a wrong item (as the case may be) so that we can evaluate the issue and provide a suitable resolution.

Exceptions / non-returnable items

Certain types of items cannot be returned, which comprises items like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us in advance if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have received in accordance with our return policy and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the relevant amount on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We shall not be held liable for any delay and/ or failure by your bank and/ or credit card company in processing the refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Note the cost of the original shipping and the subsequent return shipping will not be reimbursed or refunded, unless the items are deemed faulty.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.